Running a successful online store means mastering order management. We'll step through several transaction scenarios including the standard fulfillment of items purchased online through the site, fulfillment of orders purchased using offline payment methods, and management of orders that require in-store pickup.
Jump to specific sections of the video to find what you're looking for:
00:11 - Fulfill orders purchased online (Scenario 1)
00:20 - Understanding payment and fulfillment statuses
00:49 - Overview of the Order Details page
01:15 - Common order actions: Refund an Order, Print Packing Slip, Cancel Order
01:27 - Shipping & Order Fulfillment
02:33 - Fulfill orders purchased using offline payment methods like pay in store, or pay by phone (Scenario 2)
02:48 - Mark order as paid
03:11 - Fulfill in-store pickup orders (Scenario 3)
03:33 - Issuing refunds
03:59 - Cancelling an order & restock inventory
04:26 - Fulfilled, refunded, and cancelled orders on order screen
This video starts by explaining payment and fulfillment statuses on the order screen, review order fulfillment processes (even when managing shipping yourself!), how to mark offline payments as complete, as well as essential actions like order refunds, cancellations, and restocking.
Note: This video show's Duda's Native eCommerce capabilities with Editor 2.0
For more information, check out the Orders page in the Native eCommerce section
of Duda's support portal.
